# Tattenhall Local Care Limited

Tattenhall Local Care Limited is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/01/2019

## Practical info

- Postcode: CH3 9RJ
- Registered manager: Jones, Anne
- Local authority: Cheshire West and Chester
- Region: North West
- City: Chester
- Last CQC check: 23/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider had an adverse weather policy with four-wheel drive vehicles to ensure rural service continuity.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality audit processes including care record reviews and monitoring of staff conduct.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supervision, appraisals and team meetings were held routinely, supporting staff development and communication.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong complaints and feedback culture; the registered manager regularly contacted people proactively to seek feedback.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in care planning; records were personalised, regularly reviewed, and included likes, dislikes and goals.
  - Published: 2020-01-29
- Finding
  - Evidence: Medication administration records were appropriately completed and staff had undertaken relevant training.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with consistent carers; people confirmed staff arrived on time and stayed for the full allotted period.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had completed safeguarding training and knew how to identify and report concerns; a visiting social care professional noted they are 'very quick to get in contact if they don't feel something isn't right'.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: staff were not always aware of their roles and responsibilities in relation to the Mental Capacity Act 2005, and care records did not contain information around whether people had the mental capacity
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported to complete nationally recognised qualifications in Health and Social Care.
  - Published: 2019-06-21
- Finding
  - Evidence: No complaints received; people felt confident approaching the registered manager with any concerns.
  - Published: 2019-06-21
- Finding
  - Evidence: Registered manager was an ambassador for 'Living Well, Dying Well', promoting dignified end of life care.
  - Published: 2019-06-21
- Finding
  - Evidence: Effective quality monitoring processes identified and acted upon areas for improvement; lessons learnt from incidents were shared with staff.
  - Published: 2019-06-21
- Finding
  - Evidence: Personalised care plans outlined preferred daily routines and people were involved in developing and reviewing their care.
  - Published: 2019-06-21
- Finding
  - Evidence: Safe recruitment processes in place; staff received training in safeguarding, medicines administration, infection control, MCA, and food hygiene.
  - Published: 2019-06-21
- Finding
  - Evidence: 35 compliments received in 11 months reflecting high quality of care and strong relationships between staff and people using the service.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff went above and beyond to protect people from social isolation, including taking people out for meals and delivering bottled water to vulnerable community members during emergencies.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2197602376

HomeCare Compass is an independent guide and is not affiliated with the CQC.