# Caerus Care Limited

Caerus Care Limited is a CQC-regulated home-care agency in Wisbech.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/08/2023

## Practical info

- Postcode: PE13 5AS
- Registered manager: Dobson, Gary
- Local authority: Cambridgeshire
- Region: East
- City: Wisbech
- Last CQC check: 16/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-16

### Other

- Finding
  - Evidence: Infection prevention and control practices were robust and up to date
  - Published: 2023-08-16
- Finding
  - Evidence: Staffing levels were sufficient and staff were deployed effectively to meet people's needs
  - Published: 2023-08-16
- Finding
  - Evidence: People and relatives consistently praised the service, reporting transformative outcomes
  - Published: 2023-08-16
- Finding
  - Evidence: Staff trained in safeguarding, restraint, epilepsy care and specialist autism support
  - Published: 2023-08-16
- Finding
  - Evidence: Effective partnership working with social workers, OTs, SALTs, GPs and dieticians
  - Published: 2023-08-16
- Finding
  - Evidence: Strong positive culture created by registered manager with high staff retention
  - Published: 2023-08-16
- Finding
  - Evidence: Staff knew people well and responded to their individual needs, promoting independence and meaningful lives
  - Published: 2023-08-16
- **care_planning** _(minor)_
  - Evidence: in one care plan it stated 'needs Include help in eating meals' but not how this was to be achieved. Also, some wording in care plans, such as can become aggressive, lacked detail
  - Published: 2023-08-16
- **consent_capacity** _(moderate)_
  - Evidence: Where people had restrictions on their liberty there was no best interest decision records to guide staff on how to manage risk in the least restrictive way.
  - Published: 2023-08-16
- **governance** _(moderate)_
  - Evidence: not all quality audit and monitoring processes were effective in identifying and enabling improvements. For example, not documenting best interests decisions, not always providing enough detail in care plans
  - Published: 2023-08-16
- **medication_management** _(moderate)_
  - Evidence: not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that were over the counter, staff had not followed the provider's policy
  - Published: 2023-08-16
- **record_keeping** _(moderate)_
  - Evidence: records were not always detailed about how risks were managed. For example, information was missing from repositioning guidance, medicines administration records (MARs)
  - Published: 2023-08-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-16
- Finding
  - Staffing and recruitment
  - Published: 2023-08-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-16
- Finding
  - Using medicines safely
  - Published: 2023-08-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2197321651

HomeCare Compass is an independent guide and is not affiliated with the CQC.