# Nightingales Community Care Limited

Nightingales Community Care Limited is a CQC-regulated home-care agency in Stockton-on-tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/10/2023

## Practical info

- Postcode: TS18 3NA
- Registered manager: Hall, Leanne
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton-on-tees
- Last CQC check: 07/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular quality audits, spot checks and stakeholder consultations in place to monitor and improve service delivery.
  - Published: 2023-10-07
- Finding
  - Evidence: Staff felt listened to and valued, with suggestions acted upon and feedback provided.
  - Published: 2023-10-07
- Finding
  - Evidence: Provider worked in partnership with GPs, occupational therapists, district nurses, consultants and local authority.
  - Published: 2023-10-07
- Finding
  - Evidence: Manager and staff understood and acted on duty of candour; statutory notifications submitted in a timely way.
  - Published: 2023-10-07
- Finding
  - Evidence: Staff understood whistleblowing procedures and felt confident to raise concerns.
  - Published: 2023-10-07
- Finding
  - Evidence: Effective incident review systems to check appropriate action and identify learning.
  - Published: 2023-10-07
- Finding
  - Evidence: Medicines were safely administered by trained and competent staff with regular audits and checks in place.
  - Published: 2023-10-07
- Finding
  - Evidence: People and relatives described staff as 'efficient', 'caring' and 'friendly', with one stating 'I couldn't manage without them. They are gentle, caring and compassionate.'
  - Published: 2023-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2194250134

HomeCare Compass is an independent guide and is not affiliated with the CQC.