# Wurel House

*Operated by David Adeolu Adekola.*

Wurel House is a CQC-regulated home-care agency in Sittingbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/03/2025

## Practical info

- Postcode: ME10 1NR
- Local authority: Kent
- Region: South East
- City: Sittingbourne
- Last CQC check: 26/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-12-12
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-12-12

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2024-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-12-12

### Other

- Finding
  - Evidence: Provider engaged with external audit, Skills for Care, Home Care Association and CQC webinars to keep practice current.
  - Published: 2024-12-12
- Finding
  - Evidence: Complaints handling was improved; the provider was no longer in breach of Regulation 16.
  - Published: 2024-12-12
- Finding
  - Evidence: People and relatives gave positive feedback about staff being caring, patient, calm and friendly.
  - Published: 2024-12-12
- Finding
  - Evidence: Staff supported people to access healthcare services effectively and maintained hospital/care passports.
  - Published: 2024-12-12
- Finding
  - Evidence: Infection prevention and control practices were improved, with PPE used appropriately during personal care.
  - Published: 2024-12-12
- Finding
  - Evidence: Safeguarding training was in place and staff could identify and report concerns; incidents were investigated and reported to the local authority.
  - Published: 2024-12-12
- Finding
  - Evidence: Staffing levels were sufficient and recruitment processes were safe, with no missed calls evidenced by electronic monitoring systems.
  - Published: 2024-12-12
- **consent_capacity** _(minor)_
  - Evidence: where people had a lasting power of attorney appointed for health and welfare decisions, the provider had not always retained a copy of the order
  - Published: 2024-12-12
- **staff_competency** _(moderate)_
  - Evidence: this did not amount to a competency check to ensure specific training was embedded safely into working practice, for example, when using a lifting hoist
  - Published: 2024-12-12
- **record_keeping** _(moderate)_
  - Evidence: catheter care records did not always detail when weekly use catheter bags had been replaced. Records of repositioning people...did not detail if people had been positioned on their left side, right side or their back
  - Published: 2024-12-12
- **governance** _(critical)_
  - Evidence: audits of the quality of the service remained insufficient to alert the provider of care planning and risk assessment inconsistencies
  - Published: 2024-12-12
- **care_planning** _(critical)_
  - Evidence: a person's care plan did not make any mention of how they transferred out of bed or the equipment required to do this safely. There was no risk assessment or guidance for staff
  - Published: 2024-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-12-12
- Finding
  - Staffing and recruitment
  - Published: 2024-12-12
- Finding
  - Using medicines safely
  - Published: 2024-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-12-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-12-12
- Finding
  - Working in partnership with others
  - Published: 2024-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-12-12
- Finding
  - Continuous learning and improving care; quality performance, risks and regulatory requirements
  - Published: 2024-12-12
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2194228851

HomeCare Compass is an independent guide and is not affiliated with the CQC.