# J.C.Michael Groups Ltd Wandsworth

*Operated by J.C.Michael Groups Ltd.*

J.C.Michael Groups Ltd Wandsworth is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2023

## Practical info

- Postcode: SW19 8NG
- Registered manager: Oparehene, Grace
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Appropriate DBS and pre-employment checks completed for all staff before starting work.
  - Published: 2023-03-22
- Finding
  - Evidence: People were encouraged to make day-to-day decisions about their care and staff respected their wishes.
  - Published: 2023-03-22
- Finding
  - Evidence: Effective partnership working with health and social care organisations including Local Authorities and GPs.
  - Published: 2023-03-22
- Finding
  - Evidence: Good management structure with shared responsibilities and strong staff support from the management team.
  - Published: 2023-03-22
- Finding
  - Evidence: Robust infection prevention and control practices, with staff having adequate PPE supply.
  - Published: 2023-03-22
- Finding
  - Evidence: Good staff retention ensured continuity of care provision.
  - Published: 2023-03-22
- Finding
  - Evidence: People and relatives reported feeling safe and that staff understood their care and support needs well.
  - Published: 2023-03-22
- Finding
  - Evidence: Safe medicines management practices were followed, with MAR records showing people received medicines as prescribed and regular audits conducted.
  - Published: 2023-03-22
- **other** _(minor)_
  - Evidence: candidates were not appropriately evaluated during the interview process which the provider told us would be addressed immediately
  - Published: 2023-03-22
- **record_keeping** _(minor)_
  - Evidence: regular checks were completed by the registered manager... but there wasn't a record made to evidence this which meant it was difficult to track any actions
  - Published: 2023-03-22
- **governance** _(moderate)_
  - Evidence: Audits carried out by the registered manager were not always recorded. CQC records were not always up to date because the provider had not notified us
  - Published: 2023-03-22
- **staff_competency** _(moderate)_
  - Evidence: not all staff knew what the Mental Capacity Act (2005) stood for... some staff did not know what whistleblowing was about
  - Published: 2023-03-22
- **missed_or_late_visits** _(moderate)_
  - Evidence: They are due at 9 am and arrive at 10.30 am... My evening call is supposed to be 7 pm and the arrive at 5.30 pm.
  - Published: 2023-03-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22

### well_led

- Finding
  - Working in partnership with others; Duty of Candour
  - Published: 2023-03-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-22
- Finding
  - Planning and promoting person-centred, high-quality care; Engaging and involving people using the service
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2193075496

HomeCare Compass is an independent guide and is not affiliated with the CQC.