# Say Care Limited

Say Care Limited is a CQC-regulated home-care agency in Freshwater.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/12/2021

## Practical info

- Postcode: PO40 9UH
- Registered manager: Davison, Yvonne
- Local authority: Isle of Wight
- Region: South East
- City: Freshwater
- Last CQC check: 07/Dec/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lessons learned shared with staff to reduce risk of similar incidents
  - Published: 2022-04-03
- Finding
  - Evidence: Effective partnership working with local authority and health and social care professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Robust quality assurance procedures including audits, spot checks and annual questionnaires
  - Published: 2022-04-03
- Finding
  - Evidence: Open, transparent management culture with hands-on registered manager and nominated individual
  - Published: 2022-04-03
- Finding
  - Evidence: Staff trained in safeguarding and confident to raise concerns, with robust investigation processes
  - Published: 2022-04-03
- Finding
  - Evidence: Detailed and regularly reviewed risk assessments covering moving and handling, skin integrity and specific health needs
  - Published: 2022-04-03
- Finding
  - Evidence: Robust infection prevention and control including PPE use and COVID-19 testing in line with government guidance
  - Published: 2022-04-03
- Finding
  - Evidence: Safe medicines management with clear records, staff training and regular audits
  - Published: 2022-04-03
- Finding
  - Evidence: Sufficient numbers of consistent staff with reliable, on-time care calls
  - Published: 2022-04-03
- Finding
  - Evidence: Thorough recruitment and induction process with all required pre-employment checks including DBS, references and employment gap investigation
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03
- Finding
  - Duty of candour
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2192856491

HomeCare Compass is an independent guide and is not affiliated with the CQC.