# Bluebird Care North Tyneside

*Operated by A & J McLellan Limited.*

Bluebird Care North Tyneside is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2023

## Practical info

- Postcode: NE12 6RU
- Registered manager: Kenny, Brian
- Local authority: North Tyneside
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 05/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Business continuity planning in place including extreme weather risk assessments and provisions for fuel-poor individuals.
  - Published: 2023-10-05
- Finding
  - Evidence: Strong partnership working with local authority, healthcare professionals, and community outreach programmes.
  - Published: 2023-10-05
- Finding
  - Evidence: Regular feedback sought from people, relatives, and staff via surveys, meetings, and quality assurance calls.
  - Published: 2023-10-05
- Finding
  - Evidence: Open, person-centred culture fostered by leadership, with staff empowered to raise concerns and contribute to service improvement.
  - Published: 2023-10-05
- Finding
  - Evidence: Incident learning embedded through root cause analysis, team meeting sharing, and post-complaint supervisions and spot checks.
  - Published: 2023-10-05
- Finding
  - Evidence: Infection control training kept up to date with PPE use confirmed by people who use the service.
  - Published: 2023-10-05
- Finding
  - Evidence: Medicines management supported by 6-monthly observed competency checks, up-to-date policy, and electronic error analysis system.
  - Published: 2023-10-05
- Finding
  - Evidence: Safe staffing levels maintained using an internal staffing planning tool and thorough DBS recruitment checks.
  - Published: 2023-10-05
- Finding
  - Evidence: Comprehensive risk assessments in place at start of care, including falls and oral health risk assessments, with positive risk-taking promoted.
  - Published: 2023-10-05
- Finding
  - Evidence: Robust safeguarding systems including electronic incident reporting, whistleblowing policy display, and staff training on raising concerns.
  - Published: 2023-10-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-05
- Finding
  - Using medicines safely
  - Published: 2023-10-05
- Finding
  - Staffing and recruitment
  - Published: 2023-10-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-05
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-10-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2185579709

HomeCare Compass is an independent guide and is not affiliated with the CQC.