# Creative Care Limited

Creative Care Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/03/2023

## Practical info

- Postcode: LE1 3HU
- Registered manager: Kubi, Bertha
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider had a clear vision and was open and transparent throughout the inspection process.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff felt supported and received regular meetings, supervisions and training.
  - Published: 2023-03-22
- Finding
  - Evidence: Risk assessments and care plans in place; re-positioning charts completed in line with care plans.
  - Published: 2023-03-22
- Finding
  - Evidence: Medicines were managed safely with completed and signed MAR records on the electronic system.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff understood safeguarding and completed body maps for injuries; people felt safe with staff.
  - Published: 2023-03-22
- Finding
  - Evidence: Sufficient staff were deployed; call logs confirmed correct staffing levels and punctual attendance.
  - Published: 2023-03-22
- Finding
  - Evidence: Safe recruitment processes including thorough DBS checks were consistently followed.
  - Published: 2023-03-22
- **record_keeping** _(minor)_
  - Evidence: The provider had learnt lessons about keeping accurate records when people or their relatives changed planned call visit times.
  - Published: 2023-03-22
- **communication_with_families** _(moderate)_
  - Evidence: People and their relatives told us they regularly had difficulty with making contact with the management team. The phone was often not answered, calls were not always returned and electronic mail undelivered due to full mailboxes.
  - Published: 2023-03-22
- **governance** _(moderate)_
  - Evidence: audits were not completed to identify patterns and trends to drive improvement.
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2180776932

HomeCare Compass is an independent guide and is not affiliated with the CQC.