# Right at Home Sutton & Mid-Surrey

*Operated by Homecare Partners Limited.*

Right at Home Sutton & Mid-Surrey is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 05/01/2022

## Practical info

- Postcode: KT17 4QJ
- Registered manager: Davies, Joanna
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 05/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Strong multi-agency working with health professionals, hospices and local organisations
  - Published: 2025-12-12
- Finding
  - Evidence: Low staff turnover with 100% of staff recommending the service to family and friends
  - Published: 2025-12-12
- Finding
  - Evidence: Transparent, open culture with strong governance, continuous learning from incidents and staff empowerment
  - Published: 2025-12-12
- Finding
  - Evidence: Outstanding community engagement including Hello Club, Memory Walks and social reconnection initiatives
  - Published: 2025-12-12
- Finding
  - Evidence: Robust medication oversight including a dedicated medication officer and weekly/monthly audits
  - Published: 2025-12-12
- Finding
  - Evidence: Proactive risk management with positive risk-taking to promote independence and wellbeing
  - Published: 2025-12-12
- Finding
  - Evidence: Highly personalised, detailed care plans including cultural, religious, communication and end-of-life preferences
  - Published: 2025-12-12
- Finding
  - Evidence: Staff recruited for values and kind natures, matched to people by shared interests, fostering exceptionally trusting relationships
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2177453406

HomeCare Compass is an independent guide and is not affiliated with the CQC.