# Farecare Gloucestershire Limited

Farecare Gloucestershire Limited is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 24/03/2026

## Practical info

- Postcode: GL50 1HX
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 24/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff spoke positively about management and felt able to raise concerns.
  - Published: 2023-09-05
- Finding
  - Evidence: The service operated within the principles of the Mental Capacity Act and staff received related training.
  - Published: 2023-09-05
- Finding
  - Evidence: Management took immediate action during inspection to address identified concerns, including adding actions to the improvement plan.
  - Published: 2023-09-05
- Finding
  - Evidence: The service worked positively in partnership with health and social care professionals.
  - Published: 2023-09-05
- Finding
  - Evidence: A new accident and incident form was created with more in-depth details including a management review section.
  - Published: 2023-09-05
- Finding
  - Evidence: Staff had access to sufficient PPE stock and used it correctly.
  - Published: 2023-09-05
- Finding
  - Evidence: People and relatives reported feeling safe and well cared for by the service.
  - Published: 2023-09-05
- Finding
  - Evidence: Staff had been trained in safeguarding and knew how to report concerns in line with policies and procedures.
  - Published: 2023-09-05
- Finding
  - Evidence: Staff understood their responsibility to report concerns and poor practices, and knew how to report incidents or accidents.
  - Published: 2023-09-05
- **supervision_appraisal** _(moderate)_
  - Evidence: further development was required to ensure there was a system in place which provided a clear overview of staff's mandatory training
  - Published: 2023-09-05
- **communication_with_families** _(minor)_
  - Evidence: mixed feedback from people and their relatives in relation to the communication with the office, such as not knowing who the manager was, who to contact and not always being contacted back.
  - Published: 2023-09-05
- **governance** _(moderate)_
  - Evidence: there was no system in place for documenting and auditing the findings in relation to care calls; including punctuality, cancelations and calls outside planned times.
  - Published: 2023-09-05
- **governance** _(critical)_
  - Evidence: The systems implemented by the provider to help monitor the service had not always been effective in identifying and addressing quality and safety shortfalls in the service.
  - Published: 2023-09-05
- **staff_competency** _(critical)_
  - Evidence: recruitment records did not always show that the recruiting managers had explored the previous employment histories of staff and their suitability to work at in the service.
  - Published: 2023-09-05
- **record_keeping** _(moderate)_
  - Evidence: Environmental risk assessments of people's home were not consistently available on the electronic system or lacked detail.
  - Published: 2023-09-05
- **medication_management** _(moderate)_
  - Evidence: information was not always recorded to guide staff in relation to the area this had been applied to so they can ensure correct rotation of the patch.
  - Published: 2023-09-05
- **medication_management** _(critical)_
  - Evidence: Systems were not in place to guide staff in safely administering 'as required' medicines...This put people at risk of not receiving their "as required" medicines safely.
  - Published: 2023-09-05
- **care_planning** _(critical)_
  - Evidence: the support requirements for one person with epilepsy had not been identified and recorded. Therefore, staff may not fully understand how to support the person safely
  - Published: 2023-09-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-05
- Finding
  - Staffing and recruitment
  - Published: 2023-09-05
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-09-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-05
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-09-05
- Finding
  - Working in partnership with others
  - Published: 2023-01-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2177215241

HomeCare Compass is an independent guide and is not affiliated with the CQC.