# Helping Hands Chester

*Operated by Midshires Care Limited.*

Helping Hands Chester is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/01/2020

## Practical info

- Postcode: CH3 5AE
- Registered manager: Hale, Samantha
- Local authority: Cheshire West and Chester
- Region: North West
- City: Chester
- Last CQC check: 21/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Confidential information sharing
  - Published: 2021-10-30
- Finding
  - Continuity of care
  - Published: 2021-10-30
- Finding
  - Kindness and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access and nutrition
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Care needs assessment and planning
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Provider had implemented action plans and written to all service users with an apology.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints policy was clear and complaints recorded had been responded to appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments were in place and steps taken to reduce identified risks.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had a good understanding of infection control and had access to PPE.
  - Published: 2021-10-30
- Finding
  - Evidence: People's communication needs were assessed and planned for in care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act and gained consent before delivering care.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks, references and identity verification.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had appropriate training including medication, safeguarding, MCA, dementia and moving and handling.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were described as kind, caring, patient and understanding by people and their relatives without exception.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: The service did not have a registered manager...A new manager had been employed and was working one day a week.
  - Published: 2021-10-30

### responsive

- Finding
  - Communication needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care plan currency and accuracy
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Missed and late calls
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - External partnerships and learning
  - Published: 2021-10-30
- Finding
  - Duty of candour and CQC notifications
  - Published: 2021-10-30
- Finding
  - Registered manager
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2171069815

HomeCare Compass is an independent guide and is not affiliated with the CQC.