# Nautilus Care

*Operated by Nautilus Welfare Fund.*

Nautilus Care is a CQC-regulated home-care agency in Wallasey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/06/2019

## Practical info

- Postcode: CH44 0AE
- Registered manager: Clarke, Michael
- Local authority: Wirral
- Region: North West
- City: Wallasey
- Last CQC check: 19/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity, respect and person-centred support
  - Published: 2020-01-29

### effective

- Finding
  - Consent
  - Published: 2020-01-29
- Finding
  - Nutrition and meal support
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: A strategic development plan and quality assurance system were in place, with people and staff involved in service development.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated and acted upon appropriately, with a clear complaints procedure provided to all service users.
  - Published: 2020-01-29
- Finding
  - Evidence: A programme of social activities and communal facilities was available, supporting people's independence and wellbeing.
  - Published: 2020-01-29
- Finding
  - Evidence: Medication risk assessments and consent forms provided clear guidance, with accurate and consistent medication records maintained.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training through a 19-module programme updated every two years, and were supported to gain NVQ qualifications.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person centred, written in the first person, and evaluated monthly or sooner when needs changed.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment processes were in place including DBS checks, references, and identity verification for all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People said they felt safe and that staff were caring, polite and went the extra mile, with 100% of satisfaction survey respondents stating they were treated with dignity and respect.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: The standard of record keeping required improvement to ensure that management information was current and readily available.
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: We asked staff if they had regular support meetings with their manager, because we were not able to see up to date records of staff supervision.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: We looked at the audit records and found that they were not up to date so did not give us the evidence we needed to confirm that regular monitoring had taken place.
  - Published: 2020-01-29

### responsive

- Finding
  - Social activities and community access
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Risk assessments
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and staff culture
  - Published: 2020-01-29
- Finding
  - Record keeping and management information
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-06-19
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-06-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-19
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-06-19
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2165312247

HomeCare Compass is an independent guide and is not affiliated with the CQC.