# Allcare Agency Limited

Allcare Agency Limited is a CQC-regulated home-care agency in Hornchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/11/2024

## Practical info

- Postcode: RM12 4EU
- Registered manager: Bright, Dorothy
- Local authority: Havering
- Region: London
- City: Hornchurch
- Last CQC check: 27/Nov/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-16

### Other

- Finding
  - Evidence: People and relatives spoke positively about management responsiveness and compassion
  - Published: 2024-03-16
- Finding
  - Evidence: New deputy manager appointed and new monitoring trackers implemented
  - Published: 2024-03-16
- Finding
  - Evidence: People supported in line with Mental Capacity Act; consent sought before care
  - Published: 2024-03-16
- Finding
  - Evidence: Infection control practices were safe with adequate PPE supplies
  - Published: 2024-03-16
- Finding
  - Evidence: Positive feedback from external health professionals about staff escalation and responsiveness
  - Published: 2024-03-16
- Finding
  - Evidence: Adequate staffing levels with positive feedback on punctuality and communication about delays
  - Published: 2024-03-16
- Finding
  - Evidence: Robust recruitment system in place including DBS checks and right-to-work verification
  - Published: 2024-03-16
- Finding
  - Evidence: People felt safe and staff were knowledgeable about safeguarding procedures and reporting concerns
  - Published: 2024-03-16
- **staff_competency** _(moderate)_
  - Evidence: the assessment was taking place by the deputy manager whose competency had not been recently assessed
  - Published: 2024-03-16
- **incident_learning** _(minor)_
  - Evidence: Even though improvements had been made, there were still areas to improve following our previous inspection.
  - Published: 2024-03-16
- **supervision_appraisal** _(minor)_
  - Evidence: the records contained no evidence of individual and professional development
  - Published: 2024-03-16
- **medication_management** _(moderate)_
  - Evidence: we saw a record of a PRN medication having been given without the dosage and the reason being included in the notes
  - Published: 2024-03-16
- **care_planning** _(moderate)_
  - Evidence: the care plan for someone living with Parkinson's disease did not contain information specific to that condition
  - Published: 2024-03-16
- **staff_training** _(moderate)_
  - Evidence: not all staff had been recently trained in fundamental topics for the service provision such as first aid, care planning, dementia and falls awareness
  - Published: 2024-03-16
- **record_keeping** _(critical)_
  - Evidence: records were not always accurate, complete and detailed in respect of each person using the service
  - Published: 2024-03-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-16
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-16
- Finding
  - Using medicines safely
  - Published: 2024-03-16
- Finding
  - Staffing and recruitment
  - Published: 2024-03-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-03-16

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-16
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements
  - Published: 2024-03-16
- Finding
  - Working in partnership with others; duty of candour
  - Published: 2024-03-16
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2024-03-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-216450832

HomeCare Compass is an independent guide and is not affiliated with the CQC.