# Lancaster & Morecambe Domiciliary Service

*Operated by Lancashire County Council.*

Lancaster & Morecambe Domiciliary Service is a CQC-regulated home-care agency in Lancaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/10/2025

## Practical info

- Postcode: LA1 3SE
- Registered manager: Browne, Peter
- Local authority: Lancashire
- Region: North West
- City: Lancaster
- Last CQC check: 22/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Two registered managers provided strong, visible leadership across 19 supported houses; regular audits identified and addressed issues promptly.
  - Published: 2020-01-29
- Finding
  - Evidence: Accessible picture-format complaints leaflet developed; complaints viewed positively as a driver for improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with kindness, respect and patience; staff promoted independence and responded promptly to requests.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and developed with involvement from the people supported.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular mandatory training, supervision and annual appraisals, and were knowledgeable about MCA and DoLS.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were ordered, administered, stored and disposed of correctly; MAR sheets were legible with no gaps.
  - Published: 2020-01-29
- Finding
  - Evidence: Staffing levels were sufficient with appropriate skill mix; recruitment procedures were thorough including DBS checks and induction shadowing.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff treated people with dignity, respect and patience; diversity and equality embedded in practice
  - Published: 2018-05-19
- Finding
  - Evidence: Quality assurance systems including annual surveys, house meetings and management meetings
  - Published: 2018-05-19
- Finding
  - Evidence: Mental Capacity Act compliance with up-to-date capacity assessments and best interests records
  - Published: 2018-05-19
- Finding
  - Evidence: People supported to pursue hobbies, education, voluntary work and community activities
  - Published: 2018-05-19
- Finding
  - Evidence: Strong partnership working with health and social care professionals including social workers
  - Published: 2018-05-19
- Finding
  - Evidence: Personalised, informative care plans kept under review and updated when necessary
  - Published: 2018-05-19
- Finding
  - Evidence: Medicines managed in line with NICE guidance with accurate records and competency-checked staff
  - Published: 2018-05-19
- Finding
  - Evidence: Consistent staffing with familiar staff who knew people's needs and preferences well
  - Published: 2018-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2163648498

HomeCare Compass is an independent guide and is not affiliated with the CQC.