# Thames Homecare Service Ltd

Thames Homecare Service Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/06/2018

## Practical info

- Postcode: W5 5TL
- Registered manager: Aden, Mustafa
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 16/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture; staff feel supported by managers and able to raise issues
  - Published: 2022-09-10
- Finding
  - Evidence: Adequate PPE supply and infection control arrangements aligned with COVID-19 guidance
  - Published: 2022-09-10
- Finding
  - Evidence: Safe recruitment processes including DBS checks and employment history verification
  - Published: 2022-09-10
- Finding
  - Evidence: Regular quarterly spot checks on care staff and telephone quality questionnaires with people/relatives
  - Published: 2022-09-10
- Finding
  - Evidence: Real-time digital monitoring of care workers arriving and leaving people's homes
  - Published: 2022-09-10
- Finding
  - Evidence: Safeguarding and infection control 'champions' introduced to support staff
  - Published: 2022-09-10
- Finding
  - Evidence: Robust risk assessments covering moving and handling, skin integrity, and home environment
  - Published: 2022-09-10
- Finding
  - Evidence: Digital system introduced for managing and recording medicines support, with regular audits
  - Published: 2022-09-10
- Finding
  - Evidence: Enough staff deployed; people reported no missed visits and regular consistent carers
  - Published: 2022-09-10
- **governance** _(minor)_
  - Evidence: the registered manager initially refused the inspector to undertake the inspection. We worked with the registered manager to resolve this situation
  - Published: 2022-09-10
- **consent_capacity** _(minor)_
  - Evidence: it was not always clearly recorded when the provider considered this was required. We discussed this with the managers so that could update their recording practices.
  - Published: 2022-09-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-10
- Finding
  - Staffing and recruitment
  - Published: 2022-09-10
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-09-10
- Finding
  - Using medicines safely
  - Published: 2022-09-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2163416159

HomeCare Compass is an independent guide and is not affiliated with the CQC.