# Medirite

*Operated by Medirite24 Limited.*

Medirite is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/03/2023

## Practical info

- Postcode: WV1 4EG
- Registered manager: Masango, Gloria
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management understood duty of candour and was open and honest when things went wrong.
  - Published: 2023-03-22
- Finding
  - Evidence: Service worked alongside GPs, psychologists and other agencies to ensure people received support when needed.
  - Published: 2023-03-22
- Finding
  - Evidence: Robust safeguarding policies and staff training in place; staff understood how to recognise and report abuse.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff felt supported by management; regular supervisions, appraisals and staff meetings in place.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff had good knowledge of care needs and how to support people safely.
  - Published: 2023-03-22
- Finding
  - Evidence: Accidents and incidents recorded with appropriate actions and a culture of continuous learning when things went wrong.
  - Published: 2023-03-22
- Finding
  - Evidence: People received their medicines as prescribed; MAR records correctly completed with no gaps and regular audits conducted.
  - Published: 2023-03-22
- **care_planning** _(moderate)_
  - Evidence: Care plans and risk assessments did not always reflect the person's identified needs despite being reviewed regularly.
  - Published: 2023-03-22
- **record_keeping** _(moderate)_
  - Evidence: The provider was unable to evidence that they had chased the progress of applications made under the Deprivation of Liberty Safeguards (DoLS) or medical referrals as they had not kept records
  - Published: 2023-03-22
- **staff_competency** _(critical)_
  - Evidence: Staff were not recruited safely. The provider had failed to take adequate measures to ensure staff were of suitable character to work at the service.
  - Published: 2023-03-22
- **governance** _(critical)_
  - Evidence: Checks made by the provider on staff's personnel files recorded that all information had been correctly obtained. However, when we checked the files, we found that these checks failed to identify missing items
  - Published: 2023-03-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2159545366

HomeCare Compass is an independent guide and is not affiliated with the CQC.