# Windrush Care

*Operated by Windrush Care Ltd.*

Windrush Care is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/08/2018

## Practical info

- Postcode: GL51 6PN
- Registered manager: Kennedy, Sean
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 07/Aug/2018 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Relationships, dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - Health and nutritional support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29
- Finding
  - Supervision and competency assessment
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Effective contingency planning demonstrated during adverse weather events
  - Published: 2021-10-30
- Finding
  - Evidence: Good MCA understanding and capacity assessments evidenced in care files
  - Published: 2021-10-30
- Finding
  - Evidence: Positive leadership culture with high staff morale supported by recognition schemes and 'Three C's' initiative
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance including monthly audits, external annual audits and random spot checks
  - Published: 2021-10-30
- Finding
  - Evidence: Strong end of life care planning incorporating individual cultural and religious preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans with clear guidance, regularly reviewed with involvement of people, relatives and health professionals
  - Published: 2021-10-30
- Finding
  - Evidence: All staff received regular supervision, appraisals and appropriate training including the Care Certificate for new starters
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with annual competency reviews for administering staff
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including DBS checks, reference checks and investigation of employment gaps
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well cared for by kind, respectful staff
  - Published: 2021-10-30
- Finding
  - Evidence: The nominated individual and manager kept up to date with best practice and changes in legislation
  - Published: 2020-01-29
- Finding
  - Evidence: People's capacity to make decisions was considered in line with the Mental Capacity Act 2005
  - Published: 2020-01-29
- Finding
  - Evidence: Staff liaised closely with healthcare professionals to support people's health needs
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Independence and social activities
  - Published: 2020-01-29
- Finding
  - Personalised care planning
  - Published: 2020-01-29

### safe

- Finding
  - Staffing levels and continuity
  - Published: 2020-01-29
- Finding
  - Safeguarding and risk management
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Recruitment and selection
  - Published: 2020-01-29

### well_led

- Finding
  - Engagement with people and staff
  - Published: 2020-01-29
- Finding
  - Leadership and management
  - Published: 2020-01-29
- Finding
  - Quality assurance systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2158325162

HomeCare Compass is an independent guide and is not affiliated with the CQC.