# Eminent Domiciliary Care Agency

*Operated by Ozumba Training and Consultancy Services Limited.*

Eminent Domiciliary Care Agency is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2023

## Practical info

- Postcode: CR0 3AA
- Registered manager: Ozumba, Stella
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider engaged in local forums to work in partnership with other organisations.
  - Published: 2023-04-28
- Finding
  - Evidence: Registered manager had skills, knowledge and experience to perform their role effectively.
  - Published: 2023-04-28
- Finding
  - Evidence: People, relatives and staff views were gathered, analysed and used to make service improvements.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff felt respected, supported and valued; positive and open organisational culture.
  - Published: 2023-04-28
- Finding
  - Evidence: Governance processes included regular audits and spot checks with action taken on improvements identified.
  - Published: 2023-04-28
- Finding
  - Evidence: Incidents were managed well with lessons learned shared across the team.
  - Published: 2023-04-28
- Finding
  - Evidence: Effective infection prevention and control practices with appropriate PPE use.
  - Published: 2023-04-28
- Finding
  - Evidence: Medicines administration, recording and storage followed safe systems and processes.
  - Published: 2023-04-28
- Finding
  - Evidence: People received support from regular staff who knew them well and how they liked to be supported.
  - Published: 2023-04-28
- Finding
  - Evidence: Safe recruitment practices in place including references, identity checks, eligibility to work checks and DBS checks.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse, working effectively with other agencies on safeguarding.
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2153675401

HomeCare Compass is an independent guide and is not affiliated with the CQC.