# Unique Personnel (UK) Limited - Newham Branch

*Operated by Unique Personnel (U.K.) Limited.*

Unique Personnel (UK) Limited - Newham Branch is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/03/2023

## Practical info

- Postcode: E15 2LS
- Registered manager: Arusuraire, Kehinde
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and worked in partnership with external agencies including social workers and district nurses
  - Published: 2023-03-03
- Finding
  - Evidence: Provider held regular staff meetings and group supervisions; feedback surveys used to identify improvements; quality audits and spot checks carried out
  - Published: 2023-03-03
- Finding
  - Evidence: Complaints managed appropriately with out-of-hours manager access; 3 complaints recorded and fully documented with outcomes and lessons learnt
  - Published: 2023-03-03
- Finding
  - Evidence: Care plans were detailed, personalised and regularly reviewed, including communication needs, cultural and spiritual preferences, and end of life wishes
  - Published: 2023-03-03
- Finding
  - Evidence: Enough staff to meet people's needs; electronic care system monitored late or missed visits; staff given adequate travel time between visits
  - Published: 2023-03-03
- Finding
  - Evidence: Comprehensive risk assessments in place covering health conditions, mobility, falls, moving and handling, choking and environment
  - Published: 2023-03-03
- Finding
  - Evidence: People felt safe with staff and relatives confirmed this; staff trained in safeguarding adults and children and knew how to report concerns
  - Published: 2023-03-03
- Finding
  - Evidence: Medicines managed safely with electronic MAR system alerting office to missed or late medicines; staff required to pass competency assessment before administering unsupervised
  - Published: 2023-03-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and culturally relevant activities
  - Published: 2023-03-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-03
- Finding
  - Staffing and recruitment
  - Published: 2023-03-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-03
- Finding
  - Using medicines safely
  - Published: 2023-03-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-03
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2152801528

HomeCare Compass is an independent guide and is not affiliated with the CQC.