# 4319 Fountain Care Ltd

4319 Fountain Care Ltd is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/10/2023

## Practical info

- Postcode: UB8 2FX
- Registered manager: Moyo, Lomaculo
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 03/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-10-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-03

### Other

- Finding
  - Evidence: The service promoted continuity of care by ensuring people were usually visited by the same familiar staff.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff were supported with regular unannounced spot checks and the registered manager actively disseminated good practice guidance.
  - Published: 2023-10-03
- Finding
  - Evidence: The registered manager demonstrated a strong focus on continuous improvement, including transitioning to new digital systems.
  - Published: 2023-10-03
- Finding
  - Evidence: Robust recruitment processes including DBS checks and employment history verification to ensure suitability of staff.
  - Published: 2023-10-03
- Finding
  - Evidence: Strong complaints handling with timely responses and remedial actions taken, including apologies where things went wrong.
  - Published: 2023-10-03
- Finding
  - Evidence: The service worked effectively in partnership with healthcare professionals including GPs, nurses and occupational therapists.
  - Published: 2023-10-03
- Finding
  - Evidence: Medicines administration records were completed correctly and audited regularly by senior staff and the registered manager.
  - Published: 2023-10-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-03
- Finding
  - Using medicines safely
  - Published: 2023-10-03
- Finding
  - Staffing and recruitment
  - Published: 2023-10-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2149780465

HomeCare Compass is an independent guide and is not affiliated with the CQC.