# Caronne Care Ltd

*Operated by Caronne Care Limited.*

Caronne Care Ltd is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2021

## Practical info

- Postcode: RM10 9UR
- Registered manager: Fred-Isoh, Rosemary
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 08/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Care personalised to individuals' preferences and life history
  - Published: 2021-10-30
- Finding
  - People treated with kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Supervision not always conducted in private
  - Published: 2021-10-30
- Finding
  - MCA principles understood and applied by staff
  - Published: 2021-10-30
- Finding
  - Staff training up to date including care certificate
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and relatives spoke positively of the registered manager's approachability and responsiveness
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training covering a wide range of topics including dementia and safeguarding
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled promptly and resolved in line with policy
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were described as kind, compassionate and caring, often going beyond their scheduled time
  - Published: 2021-10-30
- Finding
  - Evidence: Care was personalised with detailed needs assessments and regular care plan reviews
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good understanding of Mental Capacity Act 2005 and supported people to make their own decisions
  - Published: 2021-10-30
- Finding
  - Evidence: Recruitment carried out safely with pre-employment checks completed before unsupervised work
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were handled safely with regular staff training and competency assessments
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with their carers and relatives reported peace of mind
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: Some staff we spoke to said that their supervisions were not in private. This meant that conversations staff had with the registered manager were not always confidential.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Audit forms relating to the care plan had not been audited and the registered manager advised that any issues were discussed directly with staff in supervision.
  - Published: 2021-10-30
- **safeguarding** _(critical)_
  - Evidence: Notifications concerning safeguarding had not been sent to the CQC, the registered manager had notified the local authority. However they had not informed the CQC as required.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: Audit tools were available for checking medicines each month but these had not been completed for the last three months.
  - Published: 2021-10-30
- **missed_or_late_visits** _(critical)_
  - Evidence: My carers are never on time and [registered manager] sometimes calls to say they are going to be late... it affects my care when they are late, I have to wait for a wash.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handled promptly and resolved in line with policy
  - Published: 2021-10-30
- Finding
  - Care plans reviewed regularly and updated to reflect changing needs
  - Published: 2021-10-30

### safe

- Finding
  - Medicines administered safely with training and competency checks
  - Published: 2021-10-30
- Finding
  - Safe recruitment with DBS checks before unsupervised work
  - Published: 2021-10-30
- Finding
  - Risk assessments carried out and reviewed regularly
  - Published: 2021-10-30
- Finding
  - Late staff arrivals putting people at risk of unsafe care and neglect
  - Published: 2021-10-30

### well_led

- Finding
  - Registered manager seen as approachable and supportive by staff and relatives
  - Published: 2021-10-30
- Finding
  - Failure to notify CQC of safeguarding incidents as required by regulation
  - Published: 2021-10-30
- Finding
  - Quality assurance systems not consistently applied; medicine and care plan audits incomplete
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2021-07-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2147273379

HomeCare Compass is an independent guide and is not affiliated with the CQC.