# Excelle Home Care

*Operated by Ms Priscilla Varayidzo Ngala.*

Excelle Home Care is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2025

## Practical info

- Postcode: RM3 0JU
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 01/Aug/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service no longer in breach of Regulation 17 (Good Governance) following improvements
  - Published: 2023-03-23
- Finding
  - Evidence: Staff reported feeling well supported by the management team
  - Published: 2023-03-23
- Finding
  - Evidence: People and relatives reported no concerns with staff time keeping and felt the service was well-led
  - Published: 2023-03-23
- Finding
  - Evidence: Risk assessments completed for identified risks including health conditions, skin complications and falls
  - Published: 2023-03-23
- Finding
  - Evidence: Audits introduced and completed on staff call logs including daily audits and weekly audit reports reviewed by service manager
  - Published: 2023-03-23
- **record_keeping** _(moderate)_
  - Evidence: lack of robust audit systems in place to identify shortfalls we found with risk assessments and call logs
  - Published: 2023-03-23
- **governance** _(moderate)_
  - Evidence: the provider had failed to take proper steps to ensure there were effective systems to assess, monitor and mitigate risks to the health and safety of people
  - Published: 2023-03-23

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2147268172

HomeCare Compass is an independent guide and is not affiliated with the CQC.