# Home Sweet Home Care Limited

Home Sweet Home Care Limited is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/07/2024

## Practical info

- Postcode: RM7 0YL
- Registered manager: Creswell, Vicky
- Local authority: Barking and Dagenham
- Region: London
- City: Romford
- Last CQC check: 24/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider understood duty of candour and regulatory notification responsibilities
  - Published: 2022-08-27
- Finding
  - Evidence: Good working relationships with other agencies including local authority, district nursing and palliative care teams
  - Published: 2022-08-27
- Finding
  - Evidence: Open and positive culture; staff spoke positively about leadership and felt supported
  - Published: 2022-08-27
- Finding
  - Evidence: Steps had been taken to prevent and control the spread of infection, with PPE provided and spot checks
  - Published: 2022-08-27
- Finding
  - Evidence: Risk assessments were in place setting out risks and how to mitigate them, subject to regular review
  - Published: 2022-08-27
- Finding
  - Evidence: Systems and processes were in place to help safeguard people from the risk of abuse
  - Published: 2022-08-27
- **staff_competency** _(moderate)_
  - Evidence: Records showed for one member of staff they had a criminal conviction. However, the provider had not followed up with the person what the conviction was for.
  - Published: 2022-08-27
- **governance** _(critical)_
  - Evidence: the provider did not have effective quality assurance and monitoring systems in place. This placed people at risk of harm. This was a breach of Regulation 17 (Good governance)
  - Published: 2022-08-27
- **record_keeping** _(moderate)_
  - Evidence: we identified some shortfalls in terms of recording the exact medicines given in five out of seven charts we reviewed.
  - Published: 2022-08-27
- **medication_management** _(critical)_
  - Evidence: The provider did not have effective systems in place to ensure that medicines were always managed in a safe way. This potentially placed people at risk of harm.
  - Published: 2022-08-27
- **missed_or_late_visits** _(critical)_
  - Evidence: Effective systems were not established or operated to ensure that staff arrived on time for visits or for monitoring staff punctuality. This potentially placed people at risk of harm.
  - Published: 2022-08-27
- **missed_or_late_visits** _(critical)_
  - Evidence: Data from the electronic monitoring system showed that there were a significant number of occasions when staff were late and/or not staying at the person's home for the required length of the call.
  - Published: 2022-08-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-27
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2145878316

HomeCare Compass is an independent guide and is not affiliated with the CQC.