# Salisbury Support Services

*Operated by Salisbury Support Services Limited.*

Salisbury Support Services is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/03/2023

## Practical info

- Postcode: PO20 1DY
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 02/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People involved in staff recruitment and service development; relatives and staff felt valued and heard.
  - Published: 2023-03-02
- Finding
  - Evidence: Strong partnership working with health and social care professionals and community groups.
  - Published: 2023-03-02
- Finding
  - Evidence: Registered manager was visible, approachable and committed to openness and duty of candour.
  - Published: 2023-03-02
- Finding
  - Evidence: Incident learning was effective; trends analysed and professional advice sought proactively.
  - Published: 2023-03-02
- Finding
  - Evidence: Robust infection prevention and control measures in place.
  - Published: 2023-03-02
- Finding
  - Evidence: Medicines were managed safely; staff trained and competency-assessed; STOMP principles applied.
  - Published: 2023-03-02
- Finding
  - Evidence: Positive behaviour support plans and person-centred risk management promoted independence, employment and community participation.
  - Published: 2023-03-02
- Finding
  - Evidence: Staff knew people well and had strong safeguarding knowledge; people and relatives reported feeling safe.
  - Published: 2023-03-02
- **record_keeping** _(minor)_
  - Evidence: People's personal information displayed in communal spaces.
  - Published: 2023-03-02
- **person_centred_care** _(moderate)_
  - Evidence: The provider had failed to identify that some practices were not in line with nationally recognised standards for supported living...inappropriate signage regarding rules imposed by staff.
  - Published: 2023-03-02
- **governance** _(moderate)_
  - Evidence: There was an absence of provider oversight and scrutiny of the service and quality assurance processes. This meant the provider could not be assured systems and processes...were effective.
  - Published: 2023-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2142487661

HomeCare Compass is an independent guide and is not affiliated with the CQC.