# Voyage (DCA) West Midlands

*Operated by Voyage 1 Limited.*

Voyage (DCA) West Midlands is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2024

## Practical info

- Postcode: WV6 0RQ
- Registered manager: Picciano, Kirsty
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 24/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service operated within the principles of the MCA with appropriate DoLS authorisations in place.
  - Published: 2024-02-24
- Finding
  - Evidence: Staff had access to a full range of e-learning and were supported to complete NVQ qualifications.
  - Published: 2024-02-24
- Finding
  - Evidence: The provider worked in partnership with other health professionals and made appropriate referrals.
  - Published: 2024-02-24
- Finding
  - Evidence: People were supported to direct their own care through regular keyworker meetings.
  - Published: 2024-02-24
- Finding
  - Evidence: Staff were matched to the people they supported, helping to build strong relationships.
  - Published: 2024-02-24
- Finding
  - Evidence: A weekly incident clinic reviewed all incidents and shared learning with staff.
  - Published: 2024-02-24
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks for all staff.
  - Published: 2024-02-24
- Finding
  - Evidence: People received their medicines as prescribed and medicines administration records were checked daily.
  - Published: 2024-02-24
- Finding
  - Evidence: Risks were assessed and management plans were in place, reviewed monthly or sooner if things changed.
  - Published: 2024-02-24
- Finding
  - Evidence: People were safeguarded from abuse and staff understood how to recognise and report signs of abuse.
  - Published: 2024-02-24
- **staffing_levels** _(minor)_
  - Evidence: Some relatives told us they did not feel there was always enough staff to ensure people had the support they needed.
  - Published: 2024-02-24
- **communication_with_families** _(minor)_
  - Evidence: Another relative told us, "I leave messages at the office. They don't get back to me."
  - Published: 2024-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2141142104

HomeCare Compass is an independent guide and is not affiliated with the CQC.