# SNE Care Services Ltd

SNE Care Services Ltd is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2023

## Practical info

- Postcode: TS6 6UT
- Registered manager: Hugill, Tracey
- Local authority: Redcar and Cleveland
- Region: North East
- City: Middlesbrough
- Last CQC check: 27/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager has good understanding of equality and diversity in practice
  - Published: 2024-01-10
- Finding
  - Evidence: Complaints used as learning opportunities; surveys undertaken to gather feedback
  - Published: 2024-01-10
- Finding
  - Evidence: Service works in partnership with health and social care professionals
  - Published: 2024-01-10
- Finding
  - Evidence: Positive staff culture with strong leadership support reported by staff
  - Published: 2024-01-10
- Finding
  - Evidence: Quality monitoring and assurance systems improved with timely follow-up on actions
  - Published: 2024-01-10
- Finding
  - Evidence: Infection control measures effective with up-to-date PPE and IPC policy
  - Published: 2024-01-10
- Finding
  - Evidence: Risk assessments in place with regular reviews and lessons learned shared with staff
  - Published: 2024-01-10
- Finding
  - Evidence: Robust recruitment processes including reference checks and right-to-work verification now in place
  - Published: 2024-01-10
- Finding
  - Evidence: Medicines now managed safely with daily audits and trained competent staff following previous breach
  - Published: 2024-01-10
- Finding
  - Evidence: Lead roles introduced in key areas such as safeguarding and mental health
  - Published: 2022-05-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-10
- Finding
  - Staffing and recruitment
  - Published: 2024-01-10
- Finding
  - Using medicines safely
  - Published: 2024-01-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Working in partnership with others
  - Published: 2024-01-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Continuous learning and improving care
  - Published: 2024-01-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-10
- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-05-19
- Finding
  - Duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-19
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2140280323

HomeCare Compass is an independent guide and is not affiliated with the CQC.