# Caremark (Harrogate)

*Operated by Monark Limited.*

Caremark (Harrogate) is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/02/2023

## Practical info

- Postcode: HG1 1BB
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-01

### Other

- Finding
  - Evidence: Clear improvement plans in place with timescales; provider passionate about continuous improvement.
  - Published: 2023-02-01
- Finding
  - Evidence: People supported to make their own decisions in line with Mental Capacity Act principles.
  - Published: 2023-02-01
- Finding
  - Evidence: Strong partnerships with other professionals, with professionals reporting improved communication.
  - Published: 2023-02-01
- Finding
  - Evidence: Positive culture created under new ownership; open-door policy and staff feel valued and supported.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff received safeguarding training and were confident concerns would be appropriately addressed.
  - Published: 2023-02-01
- Finding
  - Evidence: Medicine management systems improved with robust processes and staff competency assessments.
  - Published: 2023-02-01
- Finding
  - Evidence: Safe recruitment processes in place; new staff completed thorough induction including the Care Certificate.
  - Published: 2023-02-01
- Finding
  - Evidence: Significant improvements made since last inspection; people received calls at regular times with consistent staff.
  - Published: 2023-02-01
- **incident_learning** _(minor)_
  - Evidence: Audits had identified a low number of accidents and incidents being reported by staff... the provider had plans in place to provide further staff training to ensure records were thorough.
  - Published: 2023-02-01
- **record_keeping** _(minor)_
  - Evidence: Records did not always clearly reflect action that had been taken to seek medical support when needed.
  - Published: 2023-02-01
- **governance** _(moderate)_
  - Evidence: Caremark (Harrogate) has been rated requires improvement or inadequate in the well-led domain since 2017. Although systems and processes were now in place, these had only been introduced in December 2022.
  - Published: 2023-02-01
- **medication_management** _(minor)_
  - Evidence: Where people were prescribed topical medicines, such as creams, it was not always clearly recorded which areas this should be applied.
  - Published: 2023-02-01

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-02-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-01
- Finding
  - Using medicines safely
  - Published: 2023-02-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-02-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2139423144

HomeCare Compass is an independent guide and is not affiliated with the CQC.