# Burnfoot Court

*Operated by Education and Services for People with Autism Limited.*

Burnfoot Court is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/10/2022

## Practical info

- Postcode: NE3 4BU
- Registered manager: Hall, Ruth
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 27/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-27
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-27
- Finding
  - Ensuring people are well treated and supported: respecting equality and diversity
  - Published: 2022-10-27

### Other

- Finding
  - Evidence: Strong collaborative working with other professionals
  - Published: 2022-10-27
- Finding
  - Evidence: Approachable manager and positive staff culture
  - Published: 2022-10-27
- Finding
  - Evidence: Good governance with regular audits and checks
  - Published: 2022-10-27
- Finding
  - Evidence: Kind, compassionate and patient staff respecting dignity and independence
  - Published: 2022-10-27
- Finding
  - Evidence: Effective infection control systems
  - Published: 2022-10-27
- Finding
  - Evidence: Strong safeguarding training and practice
  - Published: 2022-10-27
- Finding
  - Evidence: Working within the principles of the Mental Capacity Act 2005
  - Published: 2022-10-27
- Finding
  - Evidence: Safe medicines management including STOMP principles
  - Published: 2022-10-27
- Finding
  - Evidence: Use of Positive Behaviour Support (PBS) framework
  - Published: 2022-10-27
- Finding
  - Evidence: Person-centred care following Right Support, Right Care, Right Culture principles
  - Published: 2022-10-27
- **staff_competency** _(minor)_
  - Evidence: [Name] has had regular staff, but a lot of changes at the moment and new staff aren't as confident.
  - Published: 2022-10-27
- **staffing_levels** _(minor)_
  - Evidence: There were a number of staff vacancies and the provider had a contingency plan in place to ensure people were safely and effectively supported, with minimum disruption to their lives.
  - Published: 2022-10-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-27
- Finding
  - Using medicines safely
  - Published: 2022-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-27
- Finding
  - Staffing and recruitment
  - Published: 2022-10-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-27
- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-10-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2136778957

HomeCare Compass is an independent guide and is not affiliated with the CQC.