# Step One Services

*Operated by Step One Services Limited.*

Step One Services is a CQC-regulated home-care agency in Newton Abbot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 11/07/2019

## Practical info

- Postcode: TQ12 2QZ
- Registered manager: Theobald, Alan
- Local authority: Devon
- Region: South West
- City: Newton Abbot
- Last CQC check: 04/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider no longer in breach of Regulation 12 (Safe Care and Treatment) or Regulation 17 (Good Governance) following previous requires improvement rating.
  - Published: 2023-03-04
- Finding
  - Evidence: No complaints received in the previous 12 months.
  - Published: 2023-03-04
- Finding
  - Evidence: Open, empowering culture reported by staff, health professionals and relatives; registered manager proactively engaged with local authority provider assessment.
  - Published: 2023-03-04
- Finding
  - Evidence: Continuity of staffing prioritised; new clients only accepted when stable staffing capacity confirmed.
  - Published: 2023-03-04
- Finding
  - Evidence: Electronic care system provided real-time alerts for missed tasks, accidents and incidents enabling immediate management action.
  - Published: 2023-03-04
- Finding
  - Evidence: No adverse medication alerts recorded during the entire 12-month period of 2022; community pharmacist consulted to strengthen medicines processes.
  - Published: 2023-03-04
- Finding
  - Evidence: Risks to people's health and wellbeing were assessed, monitored and shared with staff in real time.
  - Published: 2023-03-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-04

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-04
- Finding
  - Working in partnership with others
  - Published: 2023-03-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-213493341

HomeCare Compass is an independent guide and is not affiliated with the CQC.