# Sevacare - Birmingham Central

*Operated by Sevacare (UK) Limited.*

Sevacare - Birmingham Central is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2024

## Practical info

- Postcode: B15 3EZ
- Registered manager: Shepherd, Jeneve
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 24/Jun/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach
  - Published: 2020-01-29
- Finding
  - Dignity, privacy and independence
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and health support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act / consent
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Regular quality assurance audits and operational manager visits were undertaken.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager was approachable and promoted a culture of openness.
  - Published: 2020-01-29
- Finding
  - Evidence: People's privacy, dignity, and independence were respected by staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were handled in a timely manner with detailed records kept.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans reflected individual preferences and people were involved in care planning.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision and spot checks to ensure competency.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received a range of training including specialist training, induction, and the Care Certificate.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management was effective and safe, with regular competency assessments of staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with staff and staff demonstrated good safeguarding knowledge and procedures.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: people's mental capacity to consent to care had not always been assessed and reflected in their care plans in line with the MCA guidelines.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: systems in place for recording and monitoring late calls required development to ensure that people's needs had been met as planned
  - Published: 2020-01-29
- **incident_learning** _(moderate)_
  - Evidence: there were no effective systems in place to use the information gained to analyse trends which could prevent the likelihood of negative experiences for people recurring.
  - Published: 2020-01-29
- **missed_or_late_visits** _(moderate)_
  - Evidence: "They [the staff] are always late, and especially weekends." and "Staff do run late frequently."
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29

### safe

- Finding
  - Recruitment practices
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Staffing and call reliability
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and culture
  - Published: 2020-01-29
- Finding
  - Incident and accident analysis
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance
  - Published: 2020-01-29
- Finding
  - Staff engagement and organisational learning
  - Published: 2020-01-29
- Finding
  - Leadership and management culture
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2132613650

HomeCare Compass is an independent guide and is not affiliated with the CQC.