# Bluebird Care South Tyneside, Newcastle and Darlington

*Operated by D. J. Haswell Limited.*

Bluebird Care South Tyneside, Newcastle and Darlington is a CQC-regulated home-care agency in Boldon Colliery.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 24/10/2019

## Practical info

- Postcode: NE35 9PF
- Registered manager: Nesbitt, John
- Local authority: South Tyneside
- Region: North East
- City: Boldon Colliery
- Last CQC check: 24/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Equality, diversity and end of life care
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Mental Capacity Act understanding and application
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction programme
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Equality and diversity embedded including OLGA training for LGBT+ inclusion
  - Published: 2020-01-29
- Finding
  - Evidence: Regular monthly compliance reports, weekly risk meetings and quality assurance audits in place
  - Published: 2020-01-29
- Finding
  - Evidence: Partnerships with Tyne and Wear Fire Service, Northumbria Police and South Tyneside Dementia Action Alliance for holistic care
  - Published: 2020-01-29
- Finding
  - Evidence: Dedicated specialist palliative care team with trained staff supporting end of life care
  - Published: 2020-01-29
- Finding
  - Evidence: Detailed, personalised care plans and risk assessments reflecting people's current needs and preferences
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently praised staff as caring, respectful and reliable with strong continuity of the same care workers
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received six supervisions per year, annual appraisals and observation supervisions in people's homes
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive five-and-a-half day induction programme including Care Certificate, manual handling, safeguarding and infection control training
  - Published: 2020-01-29
- **consent_capacity** _(minor)_
  - Evidence: It was not apparent that they had lasting power of attorney for health and welfare to authorise them to give consent on the persons behalf.
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: One person's care plan stated, 'I would like care assistants to support me with my medication.' We noted there was no medicine care and support plan in place.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: We noted the document viewed had not been signed, nor was there a record of the person who had completed the monitoring form or their role.
  - Published: 2020-01-29
- **safeguarding** _(moderate)_
  - Evidence: It is unclear from the records presented whether the additional concerns had been investigated prior to the staff member's resignation being accepted.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-10-24

### safe

- Finding
  - Risk assessment and mitigation
  - Published: 2020-01-29
- Finding
  - Medication management and MAR audits
  - Published: 2020-01-29
- Finding
  - Recruitment practices including DBS checks and references
  - Published: 2020-01-29
- Finding
  - Safeguarding systems and incident management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership vision, values and external partnerships
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance systems
  - Published: 2020-01-29
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2019-10-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-10-24
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-10-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-10-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2131312470

HomeCare Compass is an independent guide and is not affiliated with the CQC.