# IECC CARE

*Operated by (IECC Care) Independent Excel Care Consortium Limited.*

IECC CARE is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 24/10/2023

## Practical info

- Postcode: CO1 2EB
- Registered manager: Shea, Tracey
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 24/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-24

### Other

- Finding
  - Evidence: The service sent questionnaires to gather feedback and devised an action plan to address identified concerns.
  - Published: 2023-10-24
- Finding
  - Evidence: Some people were supported to attend community activities such as music and movement classes and pottery courses.
  - Published: 2023-10-24
- Finding
  - Evidence: The service engaged with commissioning bodies and other health and social care organisations for quality improvement.
  - Published: 2023-10-24
- Finding
  - Evidence: Some care plans were personalised and reflected people's needs.
  - Published: 2023-10-24
- Finding
  - Evidence: 94% of staff had completed food hygiene training.
  - Published: 2023-10-24
- Finding
  - Evidence: Staff used personal protective equipment (PPE) effectively and safely, with sufficient PPE available.
  - Published: 2023-10-24
- Finding
  - Evidence: Some people reported kind and compassionate care, with comments such as 'We are very happy with the carers, they are wonderful, they're just like friends'.
  - Published: 2023-10-24
- **staff_competency** _(moderate)_
  - Evidence: staff were emptying catheters and checking them for blockages or twists but had not received training in catheter care.
  - Published: 2023-10-24
- **consent_capacity** _(moderate)_
  - Evidence: bar graph regarding MCA training...indicated 92% of the staff team had completed it. 13 staff were spoken with and of these, 2 people had a clear idea regarding what the principles of the MCA were.
  - Published: 2023-10-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-24
- Finding
  - Staffing and recruitment
  - Published: 2023-10-24
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-10-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2130875608

HomeCare Compass is an independent guide and is not affiliated with the CQC.