# Veraty Care Solutions Ltd

Veraty Care Solutions Ltd is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/02/2022

## Practical info

- Postcode: SY5 0QB
- Registered manager: Bebb, Sandra
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 25/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives were asked for feedback and felt able to raise concerns
  - Published: 2022-02-25
- Finding
  - Evidence: Provider sought support from other health professionals including GPs and district nurses
  - Published: 2022-02-25
- Finding
  - Evidence: Electronic call monitoring system checked daily to ensure calls completed on time
  - Published: 2022-02-25
- Finding
  - Evidence: Care plans and risk assessments contained enough guidance for staff
  - Published: 2022-02-25
- Finding
  - Evidence: Adequate PPE provision and infection control in line with COVID-19 guidance
  - Published: 2022-02-25
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2022-02-25
- Finding
  - Evidence: Staff knew how to recognise signs of abuse and how to report issues
  - Published: 2022-02-25
- Finding
  - Evidence: People reported feeling safe with staff supporting them
  - Published: 2022-02-25
- **staffing_levels** _(minor)_
  - Evidence: we are struggling to get staff and due to some of our clients living in rural areas it makes it difficult to recruit.
  - Published: 2022-02-25
- **care_planning** _(minor)_
  - Evidence: Some care plans had not been reviewed or audited since they were implemented
  - Published: 2022-02-25
- **incident_learning** _(moderate)_
  - Evidence: consistent analysis wasn't being undertaken to learn from these when things had gone wrong.
  - Published: 2022-02-25
- **safeguarding** _(moderate)_
  - Evidence: Safeguarding incidents had been reported to the local safeguarding team; however, these had not always been sent to the CQC in a timely way as required.
  - Published: 2022-02-25
- **leadership** _(moderate)_
  - Evidence: The registered manager did not have consistent oversight of the service.
  - Published: 2022-02-25
- **governance** _(critical)_
  - Evidence: The systems in place were not embedded into the service, with many audits either not being completed or documented fully. People's daily records were not being checked.
  - Published: 2022-02-25
- **governance** _(critical)_
  - Evidence: Poor oversight meant risks to people's care and support were not always sufficiently monitored and placed people at the potential risk of harm
  - Published: 2022-02-25
- **record_keeping** _(moderate)_
  - Evidence: Multiple gaps in recording on MARs were observed... correct codes were not being used to explain why medications had not been administered.
  - Published: 2022-02-25
- **medication_management** _(critical)_
  - Evidence: MARs had not been audited by the provider for over 6 months. This meant the provider did not have oversight of people's medication
  - Published: 2022-02-25
- **medication_management** _(critical)_
  - Evidence: Medicine administration records (MAR) did not state the full medication name or dosage and had not been signed at the beginning of the medication cycle to confirm stock levels received.
  - Published: 2022-02-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-25
- Finding
  - Staffing and recruitment
  - Published: 2022-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-02-25
- Finding
  - Using medicines safely
  - Published: 2022-02-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-02-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; promoting a positive culture; continuous learning and improving care
  - Published: 2022-02-25
- Finding
  - Working in partnership with others
  - Published: 2022-01-22
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2127743027

HomeCare Compass is an independent guide and is not affiliated with the CQC.