# Barnardo's Disability Support and Inclusion (DSI) Service

*Operated by Barnardo's.*

Barnardo's Disability Support and Inclusion (DSI) Service is a CQC-regulated home-care agency in Holme on the Wolds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/12/2018

## Practical info

- Postcode: HU17 7GA
- Registered manager: Wobbaka, Amy
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Holme on the Wolds
- Last CQC check: 13/Dec/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Wellbeing, privacy and independence
  - Published: 2021-10-30
- Finding
  - Involvement of parents, carers and young people
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare needs and coordination
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Consent and communication
  - Published: 2021-10-30
- Finding
  - Staff training, supervision and appraisal
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Medication safely managed with MAR sheets in place; qualified Project Nurse recruited for specialist training
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative community engagement including 'All Stars' and 'Flying High' groups enabling social inclusion
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints procedure with timely written responses to complainants
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, open management culture with effective quality auditing and satisfaction monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisal and mandatory training for all support workers
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred support plans reviewed monthly and co-produced with parents and carers
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks, panel interviews involving young people, and pre-employment verification
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding systems with trained support workers who understood reporting responsibilities
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: Three parents...told us that not all support workers were suitable to support with their child's special needs...support workers required more specialist training in the complex conditions
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: They don't all stay the full time they should stay. This means I don't always get my hair washed and dried how I like it when I need to.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: It is hit and miss at the moment as they are struggling to find carers to meet [Name's] needs. He has all different carers now, so has no routine
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: I think they are short of support workers as we have not had any support since Christmas
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and social engagement
  - Published: 2021-10-30
- Finding
  - Person-centred support planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and rosters
  - Published: 2021-10-30
- Finding
  - Risk assessments and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and child protection training
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping and information governance
  - Published: 2021-10-30
- Finding
  - Quality assurance and audit systems
  - Published: 2021-10-30
- Finding
  - Leadership culture and management style
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-212089670

HomeCare Compass is an independent guide and is not affiliated with the CQC.