# Meadowvale Homecare Ltd

Meadowvale Homecare Ltd is a CQC-regulated home-care agency in Redcar.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2022

## Practical info

- Postcode: TS10 3DN
- Local authority: Redcar and Cleveland
- Region: North East
- City: Redcar
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to access healthcare services
  - Published: 2023-03-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Provider proactively engaged with external professionals and committed to continuous development.
  - Published: 2023-03-11
- Finding
  - Evidence: Lessons were learnt from accidents and incidents, with trends analysed and shared with staff.
  - Published: 2023-03-11
- Finding
  - Evidence: Provider engaged well with people, relatives and staff, acting on feedback received.
  - Published: 2023-03-11
- Finding
  - Evidence: Strong leadership with an open, inclusive culture; staff felt supported and management were approachable.
  - Published: 2023-03-11
- Finding
  - Evidence: Quality assurance procedures improved significantly since the previous inspection, with a clear audit schedule and action plans.
  - Published: 2023-03-11
- Finding
  - Evidence: Person-centred care met individual needs and preferences, including accessible communication formats and pictorial cues.
  - Published: 2023-03-11
- Finding
  - Evidence: People were treated with kindness, respect and dignity; staff went above and beyond for people.
  - Published: 2023-03-11
- Finding
  - Evidence: Staff received robust inductions, were suitably trained, and kept up to date with essential training.
  - Published: 2023-03-11
- Finding
  - Evidence: Staff wore appropriate PPE and received suitable infection control training.
  - Published: 2023-03-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities
  - Published: 2023-03-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2023-03-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-11
- Finding
  - Using medicines safely
  - Published: 2023-03-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-11
- Finding
  - Staffing and recruitment
  - Published: 2023-03-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2119150907

HomeCare Compass is an independent guide and is not affiliated with the CQC.