# Bluebird Care (East Hertfordshire)

*Operated by Roch 2 Limited.*

Bluebird Care (East Hertfordshire) is a CQC-regulated home-care agency in Hertford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/05/2025

## Practical info

- Postcode: SG13 7BJ
- Registered manager: Merchant, Linda
- Local authority: Hertfordshire
- Region: East
- City: Hertford
- Last CQC check: 05/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-09
- Finding
  - Supporting people to eat and drink enough and access healthcare
  - Published: 2022-04-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-09

### Other

- Finding
  - Evidence: Strong partnership working with local authority, highways agency and local care providers association
  - Published: 2022-04-09
- Finding
  - Evidence: Audits across key areas (accidents/incidents, visit logs, staff competency, care plans, medicines) feeding an action plan
  - Published: 2022-04-09
- Finding
  - Evidence: MCA principles were followed and consent was sought and recorded
  - Published: 2022-04-09
- Finding
  - Evidence: Individual risks were assessed and reviewed, with oversight of incidents and appropriate action taken
  - Published: 2022-04-09
- Finding
  - Evidence: Staff received training, regular supervision and competency checks; new staff completed a five-day induction
  - Published: 2022-04-09
- Finding
  - Evidence: Robust recruitment process with appropriate pre-employment checks (DBS and references)
  - Published: 2022-04-09
- Finding
  - Evidence: People and relatives reported feeling safe and that staff were kind and caring
  - Published: 2022-04-09
- Finding
  - Evidence: Service exited Special Measures; warning notice for Regulation 12 met and no longer in breach of regulations 12, 13, 17 or 18
  - Published: 2022-04-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-09
- Finding
  - Staffing and recruitment
  - Published: 2022-04-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-09
- Finding
  - Using medicines safely
  - Published: 2022-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-09
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-09
- Finding
  - Duty of candour, roles, quality performance, risks and regulatory requirements
  - Published: 2022-04-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2118194872

HomeCare Compass is an independent guide and is not affiliated with the CQC.