# MacIntyre Central Hub

*Operated by MacIntyre Care.*

MacIntyre Central Hub is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2023

## Practical info

- Postcode: MK5 8FR
- Registered manager: Lancaster, Sarah
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 02/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Continuous learning culture with face-to-face training including evenings and weekends; lessons from incidents shared with staff and healthcare professionals.
  - Published: 2023-12-02
- Finding
  - Evidence: Positive culture underpinned by values of Honesty, Respect, Kindness, Compassion and Fun, with strong family confidence in the service.
  - Published: 2023-12-02
- Finding
  - Evidence: Accessible information was quality-checked by 'MacIntyre Checkers', a group of people using the service.
  - Published: 2023-12-02
- Finding
  - Evidence: A dedicated learning disability nurse delivered personalised training and advocated for people with external health professionals.
  - Published: 2023-12-02
- Finding
  - Evidence: Medicines were managed safely with MAR checks, STOMP principles followed, and staff trained in safe administration.
  - Published: 2023-12-02
- Finding
  - Evidence: Staff were skilled in recognising signs of emotional distress and supported people in the least restrictive way possible.
  - Published: 2023-12-02
- Finding
  - Evidence: People were fully involved in managing personal risks and in recruitment decisions, including final say on who to appoint.
  - Published: 2023-12-02
- **governance** _(minor)_
  - Evidence: At the time of our inspection there was not a registered manager in post. An existing registered manager with MacIntyre Care had applied to add the location to their registration.
  - Published: 2023-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2116494820

HomeCare Compass is an independent guide and is not affiliated with the CQC.