# Prayngel Healthcare Limited

Prayngel Healthcare Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2022

## Practical info

- Postcode: WV1 4XB
- Registered manager: Poole, Patricia
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 26/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-26

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and MCA responsibilities
  - Published: 2022-08-26
- Finding
  - Evidence: Improved quality assurance processes including new online system to track staff movements
  - Published: 2022-08-26
- Finding
  - Evidence: Personalised care plans capturing preferences and protected characteristics
  - Published: 2022-08-26
- Finding
  - Evidence: Caring staff respected dignity and promoted independence
  - Published: 2022-08-26
- Finding
  - Evidence: Staff wore correct PPE and followed infection control guidelines
  - Published: 2022-08-26
- Finding
  - Evidence: Regular staff team attended at the right times for the right amount of time
  - Published: 2022-08-26
- Finding
  - Evidence: People received their medicines as prescribed
  - Published: 2022-08-26
- Finding
  - Evidence: People felt safe and were supported by trained staff who knew them well
  - Published: 2022-08-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-26
- Finding
  - Using medicines safely
  - Published: 2022-08-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-26
- Finding
  - Staffing and recruitment
  - Published: 2022-08-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2110699995

HomeCare Compass is an independent guide and is not affiliated with the CQC.