# Your Life (Hitchin)

*Operated by Yourlife Management Services Limited.*

Your Life (Hitchin) is a CQC-regulated home-care agency in Hitchin.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/09/2018

## Practical info

- Postcode: SG5 2JR
- Registered manager: Jessett, Leanne
- Local authority: Hertfordshire
- Region: East
- City: Hitchin
- Last CQC check: 11/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust quality monitoring systems including audits, provider visits and resident feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager described as approachable, supportive and well organised by all stakeholders
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints procedure in place; concerns dealt with promptly
  - Published: 2020-01-29
- Finding
  - Evidence: Wide range of activities and social opportunities available to people
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, person-centred care reflecting individual preferences and routines
  - Published: 2020-01-29
- Finding
  - Evidence: Dignity and privacy respected at all times; confidentiality of personal information maintained
  - Published: 2020-01-29
- Finding
  - Evidence: People involved in planning, delivery and reviews of their care and support
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received relevant training, regular supervision and competency assessments
  - Published: 2020-01-29
- Finding
  - Evidence: Care provided in accordance with people's wishes, agreement and consent, reflecting MCA principles
  - Published: 2020-01-29
- Finding
  - Evidence: Risks to health and well-being identified, assessed and reviewed to promote independence
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained to support medicines safely and had detailed guidance on prescribed medicines
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained to meet people's care and support needs in a timely way
  - Published: 2020-01-29
- Finding
  - Evidence: Safe and effective recruitment practices ensured staff suitability for their roles
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and well supported; staff trained in safeguarding and knew how to report concerns
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act principles adhered to by registered manager and staff team
  - Published: 2018-09-11
- Finding
  - Evidence: Registered manager proactive in notifying CQC of significant events in a timely manner
  - Published: 2018-09-11
- Finding
  - Evidence: Quality assurance systems including spot checks, accident/incident reviews, and regional manager oversight
  - Published: 2018-09-11
- Finding
  - Evidence: Detailed, person-centred care plans including life histories, likes and dislikes, and one-page profiles
  - Published: 2018-09-11
- Finding
  - Evidence: Staff described as kind, caring and respectful, treating people with dignity and promoting independence
  - Published: 2018-09-11
- Finding
  - Evidence: Sufficient trained staff with safe recruitment practices including full DBS checks before employment
  - Published: 2018-09-11
- Finding
  - Evidence: Medicines managed safely with regular audits and competency assessments
  - Published: 2018-09-11
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding and abuse recognition
  - Published: 2018-09-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2110622780

HomeCare Compass is an independent guide and is not affiliated with the CQC.