# Archangel Home Care

*Operated by Archangel Enterprises Limited.*

Archangel Home Care is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NG5 1AE
- Registered manager: Williams, Becky
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 26/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-25
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-06-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-25

### Other

- Finding
  - Evidence: People were supported to maintain independence, set goals, and access healthcare appointments.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager provided respected, open leadership with staff feeling valued and heard.
  - Published: 2020-01-29
- Finding
  - Evidence: Well-ordered office and filing systems with regular audits to monitor service quality.
  - Published: 2020-01-29
- Finding
  - Evidence: Responsive complaints handling with two complaints in the preceding year appropriately resolved.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in planning and reviewing their care, with person-centred support plans praised by external professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were trained, enrolled on the Care Certificate and professional diplomas, and received regular supervision and appraisal.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and trusted staff, with consistent staff allocation promoting stability and relationship-building.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: One person's relative had signed some areas of a person's support plan instead of the person...had not determined if the person would have been able to do this for themselves.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: Some decisions had been made for a person without following the legal framework to consider if the person was able to make these decisions for themselves.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-25
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-25

### safe

- Finding
  - Using medicines safely
  - Published: 2019-06-25
- Finding
  - Staffing and recruitment
  - Published: 2019-06-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-25
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-25
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2019-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2110474820

HomeCare Compass is an independent guide and is not affiliated with the CQC.