# Peak Home Care Ltd

*Operated by Peak Home Care Limited.*

Peak Home Care Ltd is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/04/2019

## Practical info

- Postcode: S40 1DU
- Registered manager: Lilley, Grace
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 17/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Kindness, respect and compassion
  - Published: 2020-01-29

### effective

- Finding
  - Health needs and access to healthcare
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Staff training, skills and knowledge
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act and consent
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Open culture with staff confident to raise concerns; registered manager was approachable and supportive.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality monitoring systems identified issues for improvement and resolved them in a timely manner.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated openly and responded to within specified timescales.
  - Published: 2020-01-29
- Finding
  - Evidence: People received personalised, caring support; privacy, dignity and independence were consistently respected.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were well trained with induction, regular updates, supervision, appraisal and one-to-one sessions.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with audits of MAR charts and monitoring of errors for patterns.
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments were up to date and reflected people's current needs with clear guidance for staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding procedures and reporting responsibilities; people felt safe with their carers.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: Consent to care and support had been sought but we found family members were signing documents when it was unclear whether they had the authority to do so.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: We found people's capacity to make decisions was not always assessed. There were no capacity assessments available and no assessments regarding individual decisions.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff training described positively with competency assessments for medicines management.
  - Published: 2019-04-17
- Finding
  - Evidence: End of life care preferences recorded and respected.
  - Published: 2019-04-17
- Finding
  - Evidence: Quality assurance audits effectively identified areas for improvement and drove action.
  - Published: 2019-04-17
- Finding
  - Evidence: Open and transparent organisational culture with staff feeling valued and well-supported.
  - Published: 2019-04-17

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care and responsiveness to needs
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Recruitment and selection
  - Published: 2020-01-29
- Finding
  - Staffing levels and deployment
  - Published: 2020-01-29
- Finding
  - Assessing and managing risks to people
  - Published: 2020-01-29
- Finding
  - Safeguarding people from abuse and improper treatment
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership, culture and staff support
  - Published: 2020-01-29
- Finding
  - Governance and quality monitoring
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2106454701

HomeCare Compass is an independent guide and is not affiliated with the CQC.