# Family Homecare Ltd

*Operated by Family Home Care Limited.*

Family Homecare Ltd is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/09/2023

## Practical info

- Postcode: CM2 7HJ
- Registered manager: Knowles, Ruth
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 07/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-07

### Other

- Finding
  - Evidence: Senior carers carried out spot checks and resolved concerns promptly, maintaining high quality of day-to-day care.
  - Published: 2023-09-07
- Finding
  - Evidence: Staff worked effectively with health and social care professionals to promote people's health and wellbeing.
  - Published: 2023-09-07
- Finding
  - Evidence: Open, inclusive culture with approachable management; regular wellbeing calls continued post-pandemic.
  - Published: 2023-09-07
- Finding
  - Evidence: Care was personalised and adapted to changing needs; staff matched to individuals based on preferences.
  - Published: 2023-09-07
- Finding
  - Evidence: Robust induction including Care Certificate, shadowing with senior carers, and ongoing professional development.
  - Published: 2023-09-07
- Finding
  - Evidence: Staff supported people safely with medicines and infection control, with senior staff assessing competency.
  - Published: 2023-09-07
- Finding
  - Evidence: People felt safe and praised consistent, compassionate care staff who knew them well and went above and beyond.
  - Published: 2023-09-07
- **end_of_life_care** _(minor)_
  - Evidence: Staff told us they had not had specific training around end of life. We discussed this with the registered manager, who told us there was training booked for August 2023.
  - Published: 2023-09-07
- **safeguarding** _(critical)_
  - Evidence: The registered manager was aware of their responsibilities around notifying CQC, however had not sent in a key notification around a safeguarding incident.
  - Published: 2023-09-07
- **incident_learning** _(moderate)_
  - Evidence: The registered manager did not have formal systems to check issues had been dealt with or to pull together learning to help ensure mistakes did not re-occur.
  - Published: 2023-09-07
- **complaints_handling** _(minor)_
  - Evidence: Complaints records were not well ordered and it was difficult to track the actions that had been taken to concerns.
  - Published: 2023-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-09-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2104868713

HomeCare Compass is an independent guide and is not affiliated with the CQC.