# Prestige Care & Support Ltd

*Operated by Prestige Care & Support Limited.*

Prestige Care & Support Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/01/2026

## Practical info

- Postcode: RM1 2HA
- Registered manager: Talbot, Natasha
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 09/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance audits, surveys and telephone monitoring checks were used to gather and act on feedback.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were positive about management, describing the registered manager as approachable and committed.
  - Published: 2020-01-29
- Finding
  - Evidence: An electronic barcode log-in system monitored care worker attendance at visits.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, person-centred and reviewed when people's needs changed.
  - Published: 2020-01-29
- Finding
  - Evidence: Supervision took place every two months and annual appraisals were conducted for all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training including Care Certificate standards, safeguarding, moving and handling, MCA and infection control.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were administered safely with MAR sheets maintained and spot checks conducted by the registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, references and interviews were consistently followed.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective risk assessments were in place, personalised to each individual and reviewed every six months.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe using the service and staff understood safeguarding responsibilities including whistleblowing procedures.
  - Published: 2020-01-29
- **person_centred_care** _(minor)_
  - Evidence: Sometimes if a non regular carer comes in, they don't know me or my house well and some things are not kept in order.
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: Yesterday my carer was very late and the office didn't ring me and tell me what was happening.
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: The younger carers are not as dedicated as the older carers. I don't think they get enough training.
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people were not always happy about care workers timekeeping or changes to their care worker.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive leadership culture with staff describing management as approachable and supportive.
  - Published: 2019-06-07
- Finding
  - Evidence: Service worked collaboratively with district nursing, GPs, and occupational therapists to support people's health needs.
  - Published: 2019-06-07
- Finding
  - Evidence: Effective quality assurance systems including annual audits, spot checks, team meetings, and yearly surveys.
  - Published: 2019-06-07
- Finding
  - Evidence: Strong safeguarding awareness among staff with clear reporting responsibilities and relevant policy framework.
  - Published: 2019-06-07
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and developed with involvement from people and their relatives.
  - Published: 2019-06-07
- Finding
  - Evidence: Staff received comprehensive induction including the Care Certificate, shadowing, and ongoing training covering dementia, safeguarding, and infection control.
  - Published: 2019-06-07
- Finding
  - Evidence: Robust medicines management with dual-checking of medicine administration records by two staff including the registered manager.
  - Published: 2019-06-07
- Finding
  - Evidence: People and relatives reported feeling safe and expressed high satisfaction with the care provided.
  - Published: 2019-06-07
- **staff_competency** _(moderate)_
  - Evidence: Records showed that one newly recruited staff member had a number of criminal convictions...The registered manager told us they planned to do a risk assessment on this but it had been overlooked.
  - Published: 2019-06-07
- **record_keeping** _(minor)_
  - Evidence: Staff application forms asked people about their marital status. They did not ask candidates to declare if they had any criminal convictions.
  - Published: 2019-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2097900651

HomeCare Compass is an independent guide and is not affiliated with the CQC.