# The Care Bureau Domiciliary and Nursing Agency Kettering

*Operated by The Care Bureau Limited.*

The Care Bureau Domiciliary and Nursing Agency Kettering is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 18/06/2022

## Practical info

- Postcode: NN15 7QW
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 18/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives gave positive feedback; one said 'We are very happy with the service. I'm confident to speak to the office. They always respond to you.'
  - Published: 2022-06-28
- Finding
  - Evidence: Regional manager understood duty of candour and regulatory notification requirements.
  - Published: 2022-06-28
- Finding
  - Evidence: Quality assurance systems including audits and spot checks were in place.
  - Published: 2022-06-28
- Finding
  - Evidence: Care plans included personalised details about people such as family, employment and hobbies.
  - Published: 2022-06-28
- Finding
  - Evidence: Staff always wore PPE and received infection control training including COVID-19 protocols.
  - Published: 2022-06-28
- Finding
  - Evidence: Medicines audit was in place and staff were trained to administer medicines.
  - Published: 2022-06-28
- Finding
  - Evidence: Sufficient staffing was always in place including for manual handling; no missed calls were reported.
  - Published: 2022-06-28
- Finding
  - Evidence: Safe recruitment practices including DBS checks were in place before staff began providing care.
  - Published: 2022-06-28
- Finding
  - Evidence: Risk assessments were individualised and person-centred, covering potential risks in people's homes.
  - Published: 2022-06-28
- Finding
  - Evidence: People were protected from the risk of abuse and staff demonstrated understanding of safeguarding responsibilities.
  - Published: 2022-06-28
- **leadership** _(moderate)_
  - Evidence: The service did not have a registered manager in place as the previous registered manager had resigned just before the inspection.
  - Published: 2022-06-28
- **record_keeping** _(minor)_
  - Evidence: records supplied recorded this was the case, they did not show if people had been asked if they were in agreement for staff to leave.
  - Published: 2022-06-28
- **complaints_handling** _(moderate)_
  - Evidence: Complaints made earlier in the year did not have evidence of any outcomes. The regional manager said the written response from the previous registered manager could not be found.
  - Published: 2022-06-28
- **missed_or_late_visits** _(minor)_
  - Evidence: at weekends staff were sometimes late, though usually there was a call explaining why staff were going to be late.
  - Published: 2022-06-28

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-06-28
- Finding
  - End of life care and support
  - Published: 2022-06-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-28
- Finding
  - Using medicines safely
  - Published: 2022-06-28
- Finding
  - Staffing and recruitment
  - Published: 2022-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-28
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-209697508

HomeCare Compass is an independent guide and is not affiliated with the CQC.