# Sama Care Ltd

Sama Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2023

## Practical info

- Postcode: N17 9TA
- Registered manager: Mohamud, Sarah
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 17/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-17
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-08-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-17

### Other

- Finding
  - Evidence: Provider no longer in breach of Regulation 12 following previous requires improvement rating.
  - Published: 2023-08-17
- Finding
  - Evidence: Service worked with local authority and maintained an active improvement plan.
  - Published: 2023-08-17
- Finding
  - Evidence: Governance improved significantly since last inspection; audits, spot checks and quality assurance schedules in place.
  - Published: 2023-08-17
- Finding
  - Evidence: Complaints were monitored monthly and outcomes communicated transparently to people and relatives.
  - Published: 2023-08-17
- Finding
  - Evidence: People and relatives were highly complimentary of staff kindness, patience and respect for dignity and independence.
  - Published: 2023-08-17
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and included life history, communication needs and preferred name.
  - Published: 2023-08-17
- Finding
  - Evidence: Staff completed the Care Certificate and received regular supervision, appraisals and role-relevant training.
  - Published: 2023-08-17
- Finding
  - Evidence: Medicines managed safely with staff trained and competent; errors reported and recorded promptly.
  - Published: 2023-08-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-17
- Finding
  - Using medicines safely
  - Published: 2023-08-17
- Finding
  - Staffing and recruitment
  - Published: 2023-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-17

### well_led

- Finding
  - Engaging and involving people, the public and staff; continuous learning and improving care; working in partnership
  - Published: 2023-08-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2087337531

HomeCare Compass is an independent guide and is not affiliated with the CQC.