# We Care SW Ltd

We Care SW Ltd is a CQC-regulated home-care agency in Exeter.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2019

## Practical info

- Postcode: EX1 2QL
- Registered manager: Hawkins, Toni-Sue
- Local authority: Devon
- Region: South West
- City: Exeter
- Last CQC check: 04/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; equality and diversity
  - Published: 2022-09-10
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-09-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-10

### Other

- Finding
  - Evidence: Care plans contain personalised information and are regularly reviewed with people and relatives
  - Published: 2022-09-10
- Finding
  - Evidence: Positive, open culture with supportive leadership and motivated staff
  - Published: 2022-09-10
- Finding
  - Evidence: Live computer care planning system giving families password-protected access
  - Published: 2022-09-10
- Finding
  - Evidence: Effective use of innovative approaches such as music therapy for people living with dementia
  - Published: 2022-09-10
- Finding
  - Evidence: Thorough recruitment with DBS pre-employment checks
  - Published: 2022-09-10
- Finding
  - Evidence: Safe medicines management with audits, competency checks and spot checks
  - Published: 2022-09-10
- Finding
  - Evidence: Comprehensive training programme including Care Certificate and specialist training
  - Published: 2022-09-10
- Finding
  - Evidence: Robust new quality assurance systems embedded and working well
  - Published: 2022-09-10
- Finding
  - Evidence: Stable staff teams who know people well and provide continuity of care
  - Published: 2022-09-10
- Finding
  - Evidence: Strong person-centred values with people at the heart of the service
  - Published: 2022-09-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-10
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-09-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-10
- Finding
  - Using medicines safely
  - Published: 2022-09-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
  - Published: 2022-09-10

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-09-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-09-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-10
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2022-09-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2084419651

HomeCare Compass is an independent guide and is not affiliated with the CQC.