# Caremaid Services Limited

Caremaid Services Limited is a CQC-regulated home-care agency in Addlestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2019

## Practical info

- Postcode: KT15 2SF
- Registered manager: Kamusiime, Winnie
- Local authority: Surrey
- Region: South East
- City: Addlestone
- Last CQC check: 16/Jan/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and kindness
  - Published: 2021-10-30

### effective

- Finding
  - Health and nutritional needs
  - Published: 2021-10-30
- Finding
  - Staff training and support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The registered manager attended provider forums and engaged with the local authority's Quality Assurance team to develop the service.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was responsive to changing needs, organising reviews when people's conditions changed and making appropriate referrals to healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration records were completed with no gaps in signatures and all staff had received medicines training with yearly refreshers.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction training including the Care Certificate, shadowing periods, and regular spot checks were carried out.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained with contingency plans and a bank staff pool to cover absences.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding procedures were in place, staff were trained and aware of their responsibilities, and the registered manager raised alerts appropriately to the local authority.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives described care workers as kind, caring and respectful, with most receiving care from regular workers with whom they had built trust.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: The provider told us that staff had not yet received an appraisal but this was being put in place and would be undertaken this year.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: Some people were not confident that if they made a complaint, this would be taken seriously and their concerns addressed.
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: care and support plan for a person receiving end of life care, and saw no advanced guidance or advice for staff to follow when the person's condition deteriorated
  - Published: 2021-10-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: Almost everyone we spoke with complained about the care workers being late...at times, care workers had been up to two hours late.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: accident/incident forms had not been completed, which meant that it was difficult to audit the amount of episodes and what actions the provider had taken
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: Audits had failed to highlight that there were no detailed plans in place for some of the risks identified during people's assessments.
  - Published: 2021-10-30
- **staff_competency** _(critical)_
  - Evidence: a potentially unsuitable member of staff had been providing care and support to people for seven months before a Disclosure and Barring Service (DBS) check was received
  - Published: 2021-10-30

### responsive

- Finding
  - Responsiveness to changing needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and person-centred care
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment / fit and proper persons
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring systems
  - Published: 2021-10-30
- Finding
  - Leadership visibility
  - Published: 2021-10-30
- Finding
  - Governance and audit effectiveness
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2078170071

HomeCare Compass is an independent guide and is not affiliated with the CQC.