# Phoenix Care & Support Services 24/7 Ltd

Phoenix Care & Support Services 24/7 Ltd is a CQC-regulated home-care agency in Weymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/08/2023

## Practical info

- Postcode: DT4 9DN
- Registered manager: Zotta, Alexandra
- Local authority: Dorset
- Region: South West
- City: Weymouth
- Last CQC check: 08/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with local community including churches, clubs, day services and a farm.
  - Published: 2023-08-08
- Finding
  - Evidence: Staff supported to increase skills and knowledge including specialist courses and NVQs.
  - Published: 2023-08-08
- Finding
  - Evidence: Tenancy agreements made independent of care agreements, protecting people's housing security.
  - Published: 2023-08-08
- Finding
  - Evidence: Electronic care system embedded in day-to-day practice for formal auditing and monitoring of service quality.
  - Published: 2023-08-08
- Finding
  - Evidence: New communication app introduced enabling staff to stay up to date with changes in people's needs.
  - Published: 2023-08-08
- Finding
  - Evidence: End of life wishes sensitively explored and recorded since last inspection, with Easy Read end of life plans in place.
  - Published: 2023-08-08
- Finding
  - Evidence: Accident and incident reports reviewed by management with learning shared via team meetings, handovers and supervision.
  - Published: 2023-08-08
- Finding
  - Evidence: Medicines formally and regularly audited with staff competency assessed; medicines records legible, complete and audited.
  - Published: 2023-08-08
- Finding
  - Evidence: Recruitment procedures improved and now robust, including enhanced DBS checks.
  - Published: 2023-08-08
- Finding
  - Evidence: Risk assessments improved since last inspection, made specific to each person's presenting risks with positive risk taking encouraged.
  - Published: 2023-08-08
- **record_keeping** _(minor)_
  - Evidence: There was some inconsistency in staff recording of open dates on people's liquid medicines. We raised this with the house manager and care manager.
  - Published: 2023-08-08

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-08
- Finding
  - End of life care and support
  - Published: 2023-08-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-08
- Finding
  - Using medicines safely
  - Published: 2023-08-08
- Finding
  - Staffing and recruitment
  - Published: 2023-08-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-08
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2068642878

HomeCare Compass is an independent guide and is not affiliated with the CQC.