# The Windham Croft Centre

*Operated by Achieving for Children Community Interest Company.*

The Windham Croft Centre is a CQC-regulated home-care agency in Richmond.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2022

## Practical info

- Postcode: TW9 2HP
- Registered manager: Danks, Alison
- Local authority: Richmond upon Thames
- Region: London
- City: Richmond
- Last CQC check: 08/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lone working policy supported by WhatsApp check-in system to keep staff safe
  - Published: 2022-07-12
- Finding
  - Evidence: Staff received annual reviews, three-monthly supervision and team meetings
  - Published: 2022-07-12
- Finding
  - Evidence: Regular engagement with young people and relatives via surveys (in pictorial format), newsletters, spot checks and feedback questionnaires
  - Published: 2022-07-12
- Finding
  - Evidence: Good partnership working with health professionals, local authority and Richmond Parent Carer Forum
  - Published: 2022-07-12
- Finding
  - Evidence: Strong quality assurance systems with KPIs, clinical and environmental audits, and oversight by Clinical Governance Group and PQI Committee
  - Published: 2022-07-12
- Finding
  - Evidence: Person-centred, open, inclusive and empowering culture with strong leadership and a long-standing registered manager
  - Published: 2022-07-12
- Finding
  - Evidence: Effective infection prevention and control with up-to-date policy, PPE use, regular audits and COVID-19 procedures
  - Published: 2022-07-12
- Finding
  - Evidence: Robust risk assessments reviewed and updated six-monthly, enabling young people to take acceptable risks safely
  - Published: 2022-07-12
- Finding
  - Evidence: Medicines safely administered and regularly audited, with staff trained and training regularly updated
  - Published: 2022-07-12
- Finding
  - Evidence: Thorough staff recruitment process including interviews by young people who use the service, references, work history checks and DBS checks
  - Published: 2022-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-12
- Finding
  - Using medicines safely
  - Published: 2022-07-12
- Finding
  - Staffing and recruitment
  - Published: 2022-07-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-12
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2067803872

HomeCare Compass is an independent guide and is not affiliated with the CQC.