# Empowered Lives Limited

Empowered Lives Limited is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2020

## Practical info

- Postcode: BD9 4HN
- Registered manager: Choudry, Amjid
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 29/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-04-29

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-04-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-04-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-04-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-04-29

### Other

- Finding
  - Evidence: Positive staff culture with good formal and informal support and supervision
  - Published: 2020-04-29
- Finding
  - Evidence: People supported to access healthcare, advocacy services and community activities
  - Published: 2020-04-29
- Finding
  - Evidence: Effective quality monitoring systems including regular audits of medicines and care records
  - Published: 2020-04-29
- Finding
  - Evidence: Provider proactively involved people in safeguarding awareness, including an easy-read pictorial booklet
  - Published: 2020-04-29
- Finding
  - Evidence: Strong cultural and communication support including multilingual staff and translated information
  - Published: 2020-04-29
- Finding
  - Evidence: Care plans were highly personalised, person-centred and kept up to date
  - Published: 2020-04-29
- Finding
  - Evidence: Medicines were managed safely with monthly audits of administration records
  - Published: 2020-04-29
- Finding
  - Evidence: People felt safe and staff were safely recruited with comprehensive risk assessments in place
  - Published: 2020-04-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-04-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2020-04-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-04-29
- Finding
  - End of life care and support
  - Published: 2020-04-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-04-29
- Finding
  - Preventing and controlling infection
  - Published: 2020-04-29
- Finding
  - Using medicines safely
  - Published: 2020-04-29
- Finding
  - Staffing and recruitment
  - Published: 2020-04-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-04-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-04-29
- Finding
  - Continuous learning and improving care
  - Published: 2020-04-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-04-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2067224724

HomeCare Compass is an independent guide and is not affiliated with the CQC.